OTIF means on time, in full. A supplier review asks whether the shipment arrived within the applicable timing requirements and whether the required quantity was delivered. Performance thresholds, charge calculations and dispute procedures can change and may differ by program.
Use the current account rules
Get the current OTIF materials, scorecard definitions and claim instructions from your Walmart supplier account. Record the effective date, applicable shipment type, target, fee basis, exceptions and filing deadline. This guide does not prescribe a universal percentage penalty or a 90-day dispute window.
Reconstruct the shipment
- Purchase order and revisions, including required delivery dates and ordered quantities.
- Appointment confirmation and any approved changes.
- Carrier pickup, arrival and delivery timestamps.
- Signed delivery and receiving records, with units normalized to the purchase order.
- ASN transmission and acknowledgement records where relevant.
Separate timing from quantity
An early or late delivery and a quantity shortfall are different issues. Match each charge to the metric and affected lines. Check whether the scorecard uses shipment, order, case or item-level data before recomputing the result. Do not assume the fee is calculated on the entire purchase order.
Document an exception, not just a disagreement
If the evidence contradicts the recorded arrival or quantity, identify the exact field, the supporting document and the requested correction. If a carrier delay or appointment change is an allowed exception under the applicable program, retain its approval. A complete packet helps the reviewer evaluate the claim; it does not guarantee reversal.
Follow the decision through the remittance
Keep the claim reference and response with the original deduction. Match an approved credit to a later payment before closing the balance. Cash application and short-pay review keep these financial events visible.
Use repeat charges to fix the process
Group recurring issues by carrier, distribution center, SKU and shipping week. Separate disputed errors from valid compliance costs. Bring valid recurring costs into account and trade-spend planning so a retailer's economics include the actual cost to serve.